The Customer Focused Entrepreneur

Latest Podcast Episodes

Ep. 107 – Dan Gingiss is an author, speaker, and expert of customer experience who built his personal brand while still working full time in executive positions.

Dan’s 20 year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media, and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana, and McDonald’s.

He is an international keynote speaker who believes that a remarkable customer experience can be your best marketing.

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast, and a regular contributor to Forbes. Brand24 recently named him one of the “Top 100 Digital Marketers 2019”.

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Ep. 106 – Before leaving his 18 year career in Intel, Dr. Kevin Gazzara’s research found 5 things any entrepreneur needs to become successful

Dr. Kevin Gazzara has spent the last 30+ years in program management, leadership, organizational development, courseware development, executive coaching, and teaching in both public and private sectors, spanning from heavy equipment to high tech.

He is a currently a senior partner at Magna Leadership Solutions LLC, based in Phoenix, Arizona, which provides business workshops, facilitation, assessments, and executive coaching services worldwide.

Kevin worked for Intel Corporation for 18 years, holding management positions for: Management and Leadership development, Intel University for the US, the Graduate Rotation Program, Mentoring programs for Intel’s worldwide Human Resources Organization, and more.
Dr. Gazzara is also a faculty at Grand Canyon University, University of Phoenix, Drexel University, and Ohalo College.

In 2007, he received the Future HR Leader award from Human Capital magazine for the Task Quotienttm (TQ) assessment. Workforce Magazine has recognized him for his international leadership development programs.

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Ep. 105 – Deanna Haysom “Initially I was working with my trusted circle from the past. I’ll never forget the day when I realized I was becoming someone that was being referred.”

Growing up in a rural community in Saskatchewan, Canada, Deanna had an introduction to the entrepreneurial lifestyle at a very young age. With over 20 years of experience in sales and marketing in both the private and public sector, she attributes her upbringing to many of her life successes as it has been hands-on experience and an intuitive drive that guided her into her current role as Owner and Creative Director of tag concepts. Her company, tag, focuses on working with clients that are seeking authentic branding for themselves or their companies.

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Ep. 104 – Dorothéa Bozicolona-Volpe – “I focus on understanding customers’ needs and not just coming in with an overarching strategy. I also pull my sleeves up and help them execute and implement on that strategy.”

Dorothéa Bozicolona-Volpe, Principal and Founder, Social Espionage

Dorothéa Bozicolona-Volpe was born in New York City to French and Italian parents. Her father’s passing caused her family to move to Europe, where she became somewhat of a nomad. She has lived in Italy, France, Germany, Japan, Sweden, The Netherlands, and the United Kingdom.

Dorothéa is a strategic digital marketing executive who is fluent in 4 languages and specializes in developing business through digital, influencer and social media marketing for the world’s most memorable brands. Dorothéa teaches marketers and business leaders how to increase value and develop strong relationships between brands and fans.

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Ep. 103 – A special episode from the SMMW19 conference in San Diego with Bea Pole-Bokor – from a professional diplomat working in UNESCO to a social media successful entrepreneur

Bea Pole-Bokor is the Owner & Founder of B!Social

A professional diplomat by training, Bea has been successfully branding and promoting a country at top levels in the international scene before going digital and establishing B!Social.

She’s worked at UNESCO Headquarters in Paris, as well as with marketing giant L’Oréal prior to moving to New Zealand.

With over 10 years of experience in communication, content creation, and events, she is now on a mission to share her passion for all things social.

Bea is an official LinkedIn Local host, a member of the Organizing Committee, and a speaker at the Social Media Conference New Zealand 2019.

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Ep. 102 – Entrepreneur Magazine put Josh Steimle on their 50 Inspirational Entrepreneurs to Watch and Forbes recognized him as one of 25 Marketing Influencers To Watch In 2017, And yet he says “If I’ve had any success, I’ve had 10 times as many failures”

Josh Steimle is an author, speaker, entrepreneur, and executive coach.

He has written over 300 articles for publications like Fortune, Time, Forbes, Inc., Mashable, TechCrunch, and Entrepreneur, and is the author of Chief Marketing Officers at Work, which was recognized in Success Magazine as one of the 5 Best Business Books of 2016.

Entrepreneur Magazine put Josh on their 50 Inspirational Entrepreneurs to Watch in 2017 list, Forbes recognized him as one of 25 Marketing Influencers To Watch In 2017, and he was ranked #7 on Richtopia’s list of Top 100 Most Influential CMOs.

Josh lives on a farm near Boston with his wife, two children, and 27 horses, and is an avid reader, trail runner, triathlete, and skateboarder.

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Ep. 101 – A special Trio Chat for International Women’s Day: How an awarded business woman and a brilliant, 19 year old student founded an entrepreneurship

Adriana Cecere

Runs an Alignment and Growth consultancy for leaders, based in Syd-ney, Australia. The methodology has been proven, developed by model-ling strategies Adriana used whilst starting, developing and selling more than ten multi award winning enterprises over the past two decades.

Labelled, the “Back Pocket CEO”. Adriana is the Author of an Amazon #1 best-selling book. She works with Business and Industry Leaders on their development, Business Alignment, Transformation, and Growth.

Her big picture is to make a positive impact by helping Leaders across the globe and make a difference in their lives, that of their business and the greater community.

More recently, jointly with Mikayla Jee has commenced a program to in-spire and empower women across the globe be the best version of themselves and follow their dreams.

As an Advisory Committee member of The Buttery Foundation Board, she supports and promotes development of their programs, designed to rebuild and empower people recovering from substance abuse.

Mikayla Jee

Since I was young I can remember taking an interest to business, innovation, entrepreneurship and individuality. When I graduated from primary school at just age 11 I wrote in my yearbook that when I grow up, I want to be an entrepreneur.

Now, at 19 years of age I am currently embarking on my personal and professional journey studying and working as part of the UTS Bachelor of accounting Co-operative scholarship program in the university of Technology Sydney.

I have experienced six months as a financial analyst at American Express, have performed a sales assistant role at Pandora Jewelry from the age of fifteen and have assisted with the tutoring high school students in addition to numerous community and personal engagements, developing myself in order to create financial freedom, success and happiness in my career and life as a future businesswoman.

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Ep. 100 – Don Philpott – “… You must address the customer, you must get the customer’s feedback, you must actually talk to customers…You MUST do the work”

Currently the CMO for Carista App, No.1 Product on Amazon UK and Japan. MD of AD360.co/AD360.eu – one of the world’s top marketing automation/inbound strategy companies.

I’ve previously consulted for some the World’s biggest brands, was subcontracted from Adecco as Google Maps Business View Marketing Co-ordinator. Outsourced to Honda from IBM. Business Development Director (EMEA) at Focusvision, Strategic Marketing Manager for Faceracer.com – the world’s first social network for karting and Business development Lead for BulgarianHeadhunters.com – a startup that both signed a global contract with IBM in one year and beat the pants off of our competitors in the BPO recruitment sector.

And more…

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Ep. 099 – Eyal Feder Levy is a first time entrepreneur that managed to build a successful startup, from the 1st stage. Learn how.

Eyal Feder-Levy – CEO and Co-Founder

An urban planner and smart city geek, Eyal has worked with numerous cities to implement advanced technology and methodologies. In Zencity, he helps local governments around the world make better decisions daily by analyzing millions of citizen feedback data points using advanced AI.

Before founding Zencity, Eyal was part of the founding team of “City Center,” Tel Aviv University’s Interdisciplinary Center for Cities and Urbanism, where he led several Smart City programs.

Apart from Zencity and academic work, Eyal is part of World Economic Forum’s Future of Cities advisory board, a member of the US Conference of Mayors Business Council, and the youngest board member of the Israeli Urban Planners’ Association.

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Ep. 098 – REACH OR MISS – Why do entrepreneurs fail? My Conclusions after (almost) 100 podcasting episodes

We are about to REACH 100 episodes of the REACH OR MISS podcast.
And I can’t help but feel a bit sentimental about it.
I want to discuss why I started this podcast, and address the question: did I achieve at least some of the main objective that brought me to launch this podcast almost two years ago (March 20th 2017, to be exact).

I won’t tell the whole story now, just the main facts.
In January 2008, after 21 years of executive marketing positions in leading multinational and local brands, I founded a company aiming to help entrepreneurs and startup founders become successful by winning market category leadership using the right marketing and sales approach.

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